Our returns/refunds policy is simple. We want you to be happy. That’s why we’re noted for our customer service. But don’t take our word for it. We’ll let our customers speak for themselves.
“Y’all have the very best cakes and great customer service!”
– Krista Lamon, Castroville, TX
“Just tried their chocolate chip moonshine cake! Yummy! You have to try them – super nice people, too.”
– Christina Michelle Trammell, Dalton, Georgia
So, here’s our very simple return/refunds policy.
Please make sure and check your addresses carefully! Our delivery extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address on the order.
Due to the perishable nature of our cakes, we do not accept returns. In the event you are dissatisfied with your purchase, please contact us immediately. We recognize that sometimes things go wrong that are beyond our control. If that happens, we’ll make it right.
We stand by our products and our customer service.
You can contact us at 423.598.1177.